Returns and Refunds Policy

Customers may request a return if an item is received in a damaged, faulty, incorrect, or incomplete condition. Return requests can be submitted through our website or by contacting our customer support team.

Return requests should be submitted within 3 days from the date of delivery for eligible products.

Product Authenticity: We aim to supply genuine products from reliable suppliers and authorized distribution channels wherever applicable. Any concern regarding product authenticity will be investigated and resolved in accordance with our applicable policies and legal obligations.

Important Note: Some products, such as digital licenses, software subscriptions, consumables, and customized items, may not qualify for change-of-mind returns. Any applicable restrictions will be disclosed before purchase and will remain subject to applicable law.

If a product develops a fault after installation or use, or the standard return period has expired, customers may be eligible for assistance under the seller's warranty or the manufacturer's warranty, depending on the product and its stated coverage.

Warranty duration, eligibility, and claim procedures vary by brand, model, and product category. Customers should consult our Warranty Policy for further information.

• Physical damage or product malfunction: The item arrives broken, visibly damaged, or fails to operate as intended upon initial testing.

• Missing components or accessories: The shipment does not include all items, accessories, or components specified in the product listing or order confirmation.

• Wrong item received: The delivered product differs from the confirmed order in model, part number, specification, color, or product type.

• Mismatch with advertised information: The product received differs materially from the specifications, features, images, or other details stated on our website.

• Advertised requirements not met: The product does not satisfy a requirement or compatibility specification explicitly stated in its listing. Issues caused by incorrect customer selection or incompatibility with existing equipment will be reviewed under the applicable return conditions.

If your return request is approved for a refund, the amount will be returned through an available refund method agreed upon with the customer. The applicable refund method may depend on the original payment method and the nature of the transaction.

Any refund of delivery charges will be determined according to the reason for the return, the applicable terms and conditions, and relevant consumer-protection laws.

Refund Processing Time: The time required to receive a refund varies depending on the selected payment method, bank processing times, and other relevant factors. The refund processing period begins after the returned product has completed the required inspection and quality verification.

Please refer to the table below for the estimated inspection and refund processing timelines for each applicable refund method.

At Nexpath we are committed to providing reliable networking products and a satisfactory shopping experience. This policy outlines the procedures and conditions for order cancellations, product returns, exchanges, and refunds.

Customers may request cancellation of an order within 3 hours of placing the order. Once this period has elapsed, cancellation requests may not be accepted, particularly for orders that have been processed, dispatched, or specially procured. All cancellation requests remain subject to applicable law.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number.

Returns may be accepted if a product is found to be defective, damaged during delivery, incorrectly supplied, or materially different from its advertised description.

Customers should report the issue to our support team with the relevant order details and a description of the problem.

Change-of-mind returns: Returns requested solely because a customer has changed their mind or selected the wrong product are generally not accepted unless expressly permitted under the applicable product-specific return terms or required by law.

If a product is confirmed to be defective or incorrectly supplied, customers may request an exchange within the applicable return period, subject to verification and product availability.

Exchange requests should be submitted within 7 days of receiving the product. After this period, product faults will generally be handled under the applicable warranty terms, without affecting any rights available under applicable law.

Approved exchanges will normally be made for the same product model. If the same model is unavailable, an alternative solution may be discussed with the customer.

Eligible products may be submitted for return or exchange requests within 7 days from the date of delivery.

This is the standard request period for eligible returns and exchanges. It does not override any longer period, warranty entitlement, or statutory remedy applicable to a particular product or claim.

To qualify for a standard return or exchange, the product should generally meet the following conditions:

• It must be unused and in its original condition, except where inspection or reasonable testing is necessary to identify a defect.

• Original packaging, accessories, manuals, cables, and other supplied components should be included.

• Proof of purchase, such as an invoice or order confirmation, must be provided.

• The product's serial number and identification labels must remain intact, where applicable.

Returns may be declined if the product has been damaged through misuse, unauthorized modification, improper installation, or handling unrelated to the reported issue. These conditions do not exclude valid claims for defective, incorrectly supplied, or misdescribed products under applicable law.

To initiate a return or exchange, contact us at support@nextpath.com and provide:

• Order or invoice number.

• Product name, model, and serial number, where applicable.

• Reason for the return or exchange.

• Photographs or videos showing the issue, if relevant.

Our support team will review your request and share the applicable return authorization and shipping instructions. Please wait for confirmation before sending the product back.

Where a return is approved due to a verified product defect, delivery damage, or an error on our part, return shipping costs will be handled in accordance with our instructions and applicable law. Where feasible, we may arrange collection of the product.

For other approved returns, the customer may be responsible for return shipping costs and any applicable charges disclosed in advance and permitted by law.

The treatment of the original delivery fee will depend on the reason for the return and applicable legal requirements.

If a refund is approved, it will generally be issued through the original payment method, where possible. Alternative arrangements may be made by mutual agreement where the original method is unavailable.

Refund processing will begin after the returned product has been received and the required inspection and quality checks have been completed. We will communicate the applicable processing timeline, while the final credit to the customer's account may depend on the bank or payment provider.

Where permitted by law, customers may also choose store credit as an alternative to a monetary refund.

If a product develops a fault after the standard return period, customers should refer to our Warranty Policy and the warranty terms applicable to the relevant manufacturer, supplier, or product.

Warranty coverage, repair, replacement, and associated costs will be determined according to the applicable warranty conditions and consumer-protection requirements.

For questions regarding cancellations, returns, exchanges, or refunds, please contact:

support@nextpath.com.pk

+92 321 3499130

www.nextpath.com.pk